News

CALL CENTER OUTAGE

We are currently experiencing an outage with our phone systems. All online payment systems have been affected by this outage as well. Our call center will be unavailable as we work to restore our phone lines. Thank you for your understanding. We are estimating the outage will last around 1 hour, but are working as quick as possible to get everything back up and running.

2017 SCHOLARSHIP RECIPIENTS ANNOUNCED

2017 Scholarship Recipients Announced

Darren Blakley – Madisonville High School
Kurtis Bradicich – Iola High School
McKenzie Caldwell – Gonzales High School
David Cole – Iola High School
Matthew Collier – Huntsville High School
Zachary Fisher – Huntsville High School
Cheyenne Kuta – Anderson Shiro High School
Shelby Lepley – New Waverly High School
Luke Moy – Anderson-Shiro High School
Randall Navarro – Madisonville High School
Dawson Park – Huntsville High School
Morgan Roberts – Montgomery High School
Jasmine Rodrigues – Huntsville High School
Addison Samuelson-Hesterman – Anderson-Shiro High School
Dillon Samuelson-Hesterman – Anderson-Shiro High School
Sonora Schueneman – North Zulch High School
Tori Thomas – Montgomery High School
Landry Wagner – Iola High School
Miranda Walterbach – Montgomery High School

Congratulations to this year’s recipients!

For additional information, please contact Erin Hughes by phone at 936.825.5139 or e-mail

Mid-South Synergy Solar Panels Vandalized

On Friday, January 27, 2017, the Grimes County Sheriff’s Office received a report that a number of solar panels located in our Bedias solar yard were damaged. Mid-South Synergy is still working with authorities during their investigation into who caused the damage. At this time, we know that a firearm caused the damage to the panels, however, the type of firearm is still unknown. We appreciate the Grimes County Sheriff’s Office for all of their help and support during this investigation.

If you have any tips or information regarding the damage to the Mid-South Synergy solar yard, you can report it anonymously to the Grimes County Sheriff’s Office or Investigator Kindale Pittman by calling 936-873-2151.

The damage has not interrupted service to the panels, however, we will begin repairs to/exchanging damaged panels as quickly as possible. When the solar yard was built, we acquired a stock of panel replacements anticipating storm related damage or emergency situations such as this. We want to assure Synergy Solar members that you WILL NOT see any interruption in service.

For more information on Synergy Solar, please visit www.synergysolar.coop.

SCAM NOTICE

We have received information that members have received phone calls stating that Mid-South Synergy meter technicians are at their residence about to pull the meter if immediate payment is not made. WE DO NOT DO THIS! If you receive a phone call from people claiming to be Mid-South Synergy employees, and are hesitant, please call us immediately at 936-825-5100 or 1-888-525-6677 to verify. Please feel free to contact us if you have any questions!

CROWN RANCH: MANDATORY WATER RESTRICTION

Mid-South Synergy Implements Mandatory Water Use Restriction for Crown Ranch Water System


Mid-South Synergy Water Resources has activated Stage IV of our Water Conservation Drought Contingency Plan. Due to an emergency water well failure, Mid-South Synergy Water Resources is implementing a mandatory water use restriction affecting all water members within our system effective immediately. This plan calls for the following mandatory restrictions:

  • All outdoor use of water is prohibited
  • Irrigation of landscaped areas is absolutely prohibited
  • Use of water to wash any motor vehicle, motorbike, boat, trailer, airplane, or other vehicle is absolutely prohibited
System pressure and capacity for potable home use will not be compromised if all Mid-South Synergy members meet and adhere to the mandatory restriction requests.
Stage IV restrictions will remain active until the affected water well can be fully repaired.
We apologize for any inconvenience this may cause. Your cooperation is greatly appreciated. If you have any questions, please contact our member services representatives by calling 936-825-5100 or by emailingmemberservices@midsouthsynergy.com.

Public Notice to Boil Water

Due to failure of the Crown Ranch water well and subsequent loss of water pressure, the Texas Commission on Environmental Quality (TCEQ) has required our water system Crown Ranch Water System (PWS ID No. 1700781) to notify customers of the need to boil their water prior to consumption.
To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and making ice should be boiled and cooled prior to use. The water should be brought to a vigorous, rolling boil and then boiled for two minutes. In lieu of boiling, you may purchase bottled water or obtain water from some other suitable source.
When it is no longer necessary to boil the water, the water system officials will notify you that the water is safe for consumption. Instructions to discontinue boiling will be issued in the same manner as this notice.
If you have questions concerning this matter, you may contact Mid-South Water Resources at 936-825-5100.
Aviso de Hervir Agua
Debido a condiciones que han ocurrido recientemente en las tuberías de agua, la Comisión de Calidad Ambiental de Texas (TCEQ por sus siglas en Inglés) ha pedido a su sistema de aguas que avise a todos sus usuarios
que hiervan el agua antes de que sea ingerida.
Con el propósito de eliminar toda bacteria y otros microbios perjudiciales a la salud, se les pide a los usuarios que hiervan el agua que se va a usar para tomar, cocinar y hacer hielo.
El agua debe herverse a temperatura alta hasta que haga burbujas y luego continuar hirviéndola por dos minutos. En lugar de agua hervida, puede comprarse agua embotellada, o puede obtenerla de otra fuente.
Las autoridades de su sistema de aguas le avisarán cuando ya no sea necesario hervir el agua.
Si tiene preguntas al respecto, comuníquese con el contact Mid-South Water Resources en 936-825-5100.