News

Voluntary Load Reduction

Update: January 18th, 2018 – 11:20 a.m.
The voluntary load reduction request has been lifted. We appreciate all of our members that conserved electricity during this rare circumstance.

 

Navasota, TX – January 17th, 2018 – 9:30 p.m.

Midcontinent Independent System Operator, Inc. (MISO), has requested that Mid-South Synergy members voluntarily reduce their electricity consumption between 5:00 a.m. and 11:00 a.m., January 18th, 2018. Unusual and sustained low temperatures have caused consumer demand for electricity to potentially exceed generation capacity. If demand exceeds generation capacity, periodic outages will be necessary. MISO is working to bring in additional generation capacity.

Update – Office Closing

All Mid-South Synergy offices will open at noon, Wednesday, January 17th.

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With the thought of safety in mind, all lobbies will be closed effective immediately Tuesday, January 16th. Our offices may open late Wednesday, January 17th pending weather conditions. Updates will be available on our website and Facebook page.  Meter disconnects have been halted until warmer weather returns.  Payments can still be made online or with the Mid-South Synergy App.  Dispatchers and linemen are prepared to take your call and respond to any outages should one occur. Report an outage by calling 936-825-5100 or 1-888-525-6677

Protecting Members from Utility Scam Artists

A member receives an unsolicited phone call from an individual who falsely claims to be a utility representative. The scammer warns that the utility will disconnect the customer’s electric service if the customer fails to make a payment – usually within a short timeframe.
Scammers are trying every trick in the book to steal your hard earned money. Some of these criminals even use caller ID spoofing to replicate the utilities customer service number.

Red flags for scam activity
• The thief becomes angry and tells the customer his or her account is past due and service will be disconnected if a large payment isn’t made – usually within less than an hour.
• The thief instructs the customer to purchase a pre-paid debit or credit card – widely available at retail stores – then call him or her back to supposedly make a payment to the utility.
• The scammer asks the customer for the prepaid card’s receipt number and PIN number, which grants instant access to the card’s funds.

How to protect yourself
• Mid-South Synergy never requires a customer with a delinquent account to purchase a prepaid debit card to avoid disconnection.
• Customers can make payments online, by phone, automatic bank draft, mail or in person.
• Customers with delinquent accounts receive an advance disconnection notification with the regular monthly billing – never a single notification one hour before disconnection.
• If you suspect someone is trying to scam you, hang up and call the local police then your co-op. Never dial the phone number the scammers provide.

Members who suspect or experience fraud, or feel threatened during contact with one of these thieves, should contact local authorities, and then Mid-South Synergy at (936) 825.5100 or Toll Free: (888) 525.6677 .

HURRICANE HARVEY OFFICE CLOSING

Mid-South Synergy will continue to have all front lobbies closed on Tuesday, August 29th to focus efforts on outage restoration resulting from Hurricane Harvey. Members may reach a member service representative by calling 936-825-5100. Regular hours will resume Wednesday, August 30th. We thank all of our members for their support during restoration efforts.

HURRICANE HARVEY RESTORATION UPDATE (MONDAY 12:30 PM)

*****For Immediate Release*****
Hurricane Harvey Outage Restoration Update
August 28th, 2017 at 12:00pm

Mid-South Synergy Crews have safely restored power to over 2800 members since Hurricane Harvey arrived Saturday.  Historic rainfall has caused flooding in portions of our service territory making some areas inaccessible.  When flood waters recede crews will continue to safely restore power to the inaccessible areas as soon as possible.  We are committed to restoring service to all of our members through Hurricane Harvey.

Inaccessible Outages

Walker County:
•  Dickey Loop – Loma Road
• Kate Bolden Road
• Lessa Lane – Garvey Road
• Preston Road
• FM 1374 at Sandel Road

Grimes County:
• CR 206 – CR 208
• CR 158 

Montgomery County:
• Jackson Road – FM 149
• Bear Canyon
• Osborn Road
• Honea Egypt Road

HURRICANE HARVEY OFFICE CLOSING

Mid-South Synergy will close all front lobbies on Monday, August 28th to focus efforts on outage restoration resulting from Hurricane Harvey. Members may reach a member service representative by calling 936-825-5100. Regular hours will resume Tuesday, August 29th. We thank all of our members for their support during restoration efforts.

HURRICANE HARVEY RESTORATION EFFORTS

Mid-South Synergy Crews have safely restored power to over 1000 members since Hurricane Harvey arrived Saturday. Heavy rains have flooded portions of our service territory causing areas to become inaccessible in the Walker County area near Birdwell Road. When flood waters recede crews will continue to safely restore power to the inaccessible areas as soon as possible. We are committed to restoring service to all of our members through Hurricane Harvey.

OFFICE CLOSING: FRIDAY, JUNE 16, 2017

All Mid-South Synergy offices will be closing at 1:00 pm on Friday, June 16th for our 77th Annual Meeting being held at the Walker County Fairgrounds. The doors will open to the event at 3:30 pm and the meeting beginning at 5:00 pm. There will be tons of door prizes, refreshments, and much more! We hope to see you there!

CALL CENTER OUTAGE

We are currently experiencing an outage with our phone systems. All online payment systems have been affected by this outage as well. Our call center will be unavailable as we work to restore our phone lines. Thank you for your understanding. We are estimating the outage will last around 1 hour, but are working as quick as possible to get everything back up and running.