You can activate and monitor your account all from our website.
This service allows you to:
• Report an outage
• Monitor your usage
• Pay your bill
• Update your account information
• Request service
• Sign up for alerts and reminders
As an added feature, you can add our App for Android and Apple users! The App provides you with some of the same capabilities as the online portal. Please search for MSEC through the Apple or Google Play stores. If you have any questions regarding access to the Member Portal, we are available to answer your questions. Please contact us at 936-825-5100.
*Pre-Paid Metering is for electric services only*
Mid-South Synergy has its local presence in the community that allows you to come by the office to pay your bill (check, cash or credit card), make changes to your account and apply for service. Our local offices are staffed by local people who are committed to service in all that we do.
Remember to bring your bill stub with you when you make a payment.
When you stop by to pay your bill, the representative will electronically process your payment immediately and provide you with a receipt. Allow 24-48 hours for your payment to be posted to your account.
You can walk into any of our offices from Monday to Friday 8:00 AM to 5:00 PM, or drop your payment (check only) in our night drop box before or after regular office hours.
You can pay your bill by mail. All you have to do is send in your bill stub and your check or money order in the payment envelope that you receive with your bill.
Your bill payment envelope should reach us on or before your due date to avoid a lesser of 5% or $10.00 late payment charge on your account.
Mail your bill payment checks or money orders to:
Mid South Synergy
P.O. Box 970
Navasota, Texas 77868
Payment over the phone can be made by check or credit card. It takes a few minutes and there is no charge or processing fee for paying your bill over the phone.
You will need:
• Your member account number
• Your credit card number, expiration date and the CCV code if paying by credit card
Mid-South Synergy accepts VISA, MasterCard, Discover, and American Express.
If you are paying by check, please have your bank account number and bank routing number available.
At the end of your call, you will get a message confirming the amount you paid and the date your payment will be posted to your account.
Online billing is easy to use, saves you time and effort, and gives you a convenient way to pay your bill online or make changes to your account.
If you wish to sign up for online bill pay, you need to create your profile using your member/account number. Once done, you will be able to manage your account online. There is no extra fee to pay your bill online and the payment will be posted to your account within a business day
Here is a look at everything you can do using online billing:
• View your latest bill as well as your usage history, previous balances, and more.
• Submit changes of address, telephone, social security number, or other personal information if it has changed.
• Contact us with comments, problems, suggestions, and more; our easy-to-use form e-mails your questions to us.
• Use your credit card to pay your bill. It is fast, efficient, and takes much less time than sending your payment through the mail.
• Write an “Electronic Check” to pay your bill online. Just fill in the blanks using your printed checks as a guide. We do the rest!
Have your monthly electric bill deducted from your checking/savings account. The amount due on your bill will be automatically deducted from your account every month by your due date. Complete the online bank draft authorization form or call us @ 936-825-5100 or 888-525-6677. If submitting the form in one of our offices, you should also submit a voided check from your checking account.
Credit Card Draft
As an added service to you, we offer to have your monthly electric bill deducted from your credit/debit card account every month. All you need to do is call our call center @ 936-825-5100 or 888-525-6677 with your credit card information or fill out our online credit card authorization form.
Budget Billing is a payment plan that lets you level your payments throughout the year so that you do not have to deal with the high’s and low’s in your bill amount that result from seasonal usage variations. You can enroll for Budget Billing if –
• You’ve been a member of Mid South Synergy for at least 12 months
• You have a good pay history with no late payments in the previous 12 months
How it Works
Based on your previous 12-month usage history, plus anticipated energy costs and other factors, we estimate your energy usage for the year ahead. We then divide the total by 12 to arrive at your monthly Budget Billing payment amount.
Your Budget Billing payment amount is reviewed every October and could be adjusted up or down, depending on the cost of your actual usage.
To find out if you are eligible for budget billing, call us at 936-825-5100.
Mid-South Synergy now has convenient payment kiosks available at our local offices available 24/7.
Not only is the kiosk convenient, it is also user-friendly. Some of the features are presented in both English and Spanish. There is an option to print your receipt, and payments are immediately credited to the account. The kiosks may look like ATMs; however, they do not provide change or accept coins. Any payments made exceeding the member’s balance will be credited to the account.
Mid South Synergy operates with four billing cycles per month. This enables us to be flexible in meeting your budget needs. The following table helps you better understand the four billing cycles.
Match the due date on your current bill with the dates in the table to determine your current billing cycle. If you wish to change your billing cycle, click here.
Billing cycle changes will be made on the 1st of every month and hence will be effective on your next bill.
Due Between: 19th and 25th of the month Due on: 3rd Monday of the month
Due Between: 26th and 2nd of the month Due on: 4th Monday of the month
Due Between: 3rd and 10th of the month Due on: 1st Monday of the month
Due Between: 11th and 18th of the month Due on: 2nd Monday of the month